Shipping & returns

Shipping
1. Authority to Leave Deliveries - If you select this option at checkout you accept all liability for this parcel to be lost or stolen, as your parcel will no longer require a signature.
2. Our delivery partners will only leave the item if they deem it to be safe to do so. In cases where it is not deemed safe they will leave an attempted delivery card.
3. In rare cases we may need to charge additional delivery fees where it is not possible to use our regular door-to-door courier service. In this instance you will be contacted with the option to pay for the additional freight via an invoice. If you decline to accept the additional charge we will cancel the order and refund all funds to your original purchase method.
4. Shipping times quoted by our freight companies are estimates only.
5. We cannot be held accountable for late deliveries or loss or damage of deliveries.
6. We cannot be held responsible for non-delivery in situations where the customer has entered incorrect or incomplete delivery address details.
7. Shipping within Australia only.
8. E-bike batteries are declared dangerous goods and are shipped by road separately.

Returns & Refunds
1. KBL Bikes’ objective is to provide the best customer experience possible by providing personalized advice and recommendations on products and services. We stand by the quality and warranty of our products and services.
2. Returns and Refunds for manufacturing defects and faulty items are of course accepted, in accordance with the Australian Consumer laws (ACL). Please note that returns and refunds are generally not accepted for a “change of mind” reason, as this is costing our business significant time, resources and expenses. However, we are always happy to discuss your case and find a solution suitable for both parties if possible. For more information please refer to the ACCC: https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations#what-are-consumer-guarantees-
3. Other than for warranty claims and faulty products, request for return must be made within 14 days of purchase, and returned goods must be unused and in new condition with all packaging. Return shipping is at the buyer’s expense. In addition, any delivery or shipping cost of the original purchase (if any) will be deducted from the refund amount, as this is a cost to our business. Exchanged and refunds are not eligible on any second-hand equipment or gift vouchers